Diedre E. Hines
8489 NC HWY 131
Bladenboro, NC 28320
SYKES ENTERPRIES, INC
Customer Service Agent I- Fayetteville, NC
May 2014 to August 2017
Duties include compiling data, computing costs, and calculating , ability to resolve problems , technical support, ability to multi-task, and utilize high quality of customer service skills, ability to thrive in complex and dynamic situations and taken ownership to be flexible, and embrace change.
COURTYARD BY MARRIOTT
Housekeeper/Front desk clerk- Fayetteville
July 2011- December 2013
To insure that rooms were cleaned properly, clean sheets and towels were provided to guest on a daily basis, actively listening, customer interactions, assisting with stay over guest to ensure a comfortable stay, excellent customer skills including being friendly and courteous, and enjoys being around people, multi-tasks, and able to respond quickly to guest needs, and complaints, duties also include answering the phone, booking reservations and greeting each customer with a smile.
Leasing Agent- Myrtle Beach, SC
June 2007- March 2009
Plan, direct, and coordinate one or more organization such as records and information management, mail distributions, facilities planning and maintenance, custodial operations, and other office support services; also maintained accounts payable/receivable, providing leasing information to clients, schedule appointments to meet with clients to visit properties, excellent customer service skills, strategic thinking, and professional verbal/written communication skills.
Bladenboro High School- Bladenboro, NC
August 1994- June 1998